Richard Horison
About Richard Horison
Richard Horison is a Help Desk Technician currently employed at Metrolink, where he has worked since 2019. He has previous experience as a Business Operations Intern at Metrolink, a Shift Manager at McDonald's, and an Open Access Lab Consultant at California State University-Los Angeles.
Work at Metrolink Trains
Richard Horison currently serves as a Help Desk Technician at Metrolink, a position he has held since 2019. In this role, he provides technical support and assistance to ensure smooth operations within the organization. Prior to his current position, he worked as a Business Operations Intern at Metrolink for seven months in 2019, where he gained valuable experience in the transportation sector.
Previous Experience in Customer Service
Before joining Metrolink, Richard worked as a Shift Manager at McDonald's from 2016 to 2018 in the Greater Los Angeles Area. In this role, he was responsible for overseeing daily operations, managing staff, and ensuring customer satisfaction. Additionally, he served as an Open Access Lab Consultant at California State University-Los Angeles from 2018 to 2019, where he provided support to students in the university's computer labs.
Education and Expertise
Richard Horison earned a Bachelor of Science degree in Information Systems from California State University, Los Angeles, completing his studies from 2014 to 2019. His education in the College of Business and Economics provided him with a strong foundation in technology and business operations, which he applies in his current role at Metrolink.
Background in Technology Support
Richard's background includes a focus on technology support and customer service. His role as a Help Desk Technician involves troubleshooting technical issues and assisting users with various IT-related inquiries. His previous experience as an Open Access Lab Consultant further developed his skills in providing technical assistance in an educational environment.