Alessandro Deambrosi
About Alessandro Deambrosi
Alessandro Deambrosi serves as the Head of Customer Support/Service and Head of the Asia Support Centre at Mettler-Toledo International, Inc, where he has worked since 2011. He has a background in chemical laboratory technology and project management, with experience in various roles across Switzerland and China.
Work at Mettler-Toledo International
Alessandro Deambrosi has been with Mettler-Toledo International, Inc. since 2007, holding various roles. He currently serves as the Head of Customer Support/Service and Head of Asia Support Centre since 2011. In this capacity, he manages customer support operations across multiple regions, including Switzerland, China, and India. His responsibilities include overseeing a budget of 950k CHF and implementing strategies that have significantly improved operational efficiency.
Previous Experience in Customer Support
Before his current role at Mettler-Toledo, Deambrosi worked as a 2nd level Customer Support Engineer from 2007 to 2009 and as Head of Customer Support and Service from 2009 to 2011. His experience in customer support spans over a decade, during which he developed a divisional training concept for field service, enhancing productivity and financial performance.
Education and Expertise
Deambrosi holds a Bachelor's degree in Business Administration and Management from EU Business School, which he completed in 2017. He also studied Project Management at VZPM Switzerland, achieving IPMA level D in 2021. His educational background complements his extensive experience in customer support and service management.
Background in Laboratory Technology
Alessandro Deambrosi began his career as a Chemical Laboratory Technician at Roche, where he worked from 1991 to 1994 and again from 1994 to 1995. He also held a similar position at Rolic Technologies from 1995 to 2000. His technical background laid the foundation for his subsequent roles in customer support and service management.
Achievements in Process Improvement
Throughout his career, Deambrosi has implemented automated processes that resulted in annual savings exceeding 100k CHF. He successfully established a market support group in Mumbai, India, and reduced workload in Switzerland by 66% through effective management strategies. These initiatives demonstrate his ability to drive efficiency and achieve organizational goals.