Angelika Dobrotka
About Angelika Dobrotka
Angelika Dobrotka is a Sachbearbeiterin im Vertrieb und Marketing at Mettler-Toledo International, Inc, where she has worked since 2015. She holds a Bachelor of Arts in Geschichts- und Kulturwissenschaften and a Master of Arts in Kunstpädagogik, and has extensive experience in customer service and telemarketing.
Work at Mettler-Toledo International
Angelika Dobrotka has been employed at Mettler-Toledo International, Inc. since 2015 as Sachbearbeiterin im Vertrieb und Marketing. In this role, she is responsible for managing customer complaints and inquiries, ensuring efficient resolution and customer satisfaction. Her position involves the distribution of orders and quotation requests, contributing significantly to the sales process. With nearly a decade of experience in this role, she has developed a strong understanding of customer engagement and sales strategies.
Education and Expertise
Angelika Dobrotka completed her Bachelor of Arts in Geschichts- und Kulturwissenschaften at Justus-Liebig-Universität Giessen from 2007 to 2010. Following this, she pursued a Master of Arts in Kunstpädagogik at the same university, graduating in 2012. Her educational background provides her with a solid foundation in cultural studies and pedagogy, which complements her professional expertise in marketing and customer relations.
Background in Customer Engagement
Prior to her current role, Angelika Dobrotka worked in various capacities that enhanced her skills in customer engagement. She served as a Freie Mitarbeiterin at Kindermuseum from 2011 to 2015, where she contributed to educational programs. Additionally, she worked as a Freiberuflerin at Dobago Film UG Haftungsbeschränkt from 2012 to 2015, gaining experience in telemarketing and lead generation. Her background includes a position as an Assistent at DFF - Deutsches Filminstitut & Filmmuseum for six months in 2013-2014.
Professional Experience in Sales and Marketing
Angelika Dobrotka has extensive experience in sales and marketing, particularly in handling customer inquiries and complaints. Her role at Mettler-Toledo International involves key responsibilities in the sales process, including the distribution of orders and managing quotation requests. Her previous roles in telemarketing and customer engagement have equipped her with the necessary skills to effectively contribute to lead generation and enhance customer satisfaction.