Derek Chan
About Derek Chan
Derek Chan is a Team Leader in Application and Product Management at Mettler-Toledo International, Inc., where he has worked since 2014. He holds a Specialist Diploma in Data Science and has extensive experience in managing technical accounts and enhancing team competencies.
Work at Mettler-Toledo International
Derek Chan has been with Mettler-Toledo International, Inc since 2014, holding various positions within the company. He currently serves as Team Leader in Application & Product Management, a role he has occupied since 2019. In this capacity, he leads a team focused on providing pre and post-sales support, enhancing team competency in application support. Previously, he worked as a Senior Engineer in Application & Product Management from 2017 to 2019 and as an Engineer in Application & Project Management from 2014 to 2017. His responsibilities include managing quality and warranty-related issues, ensuring customer satisfaction, and collaborating with regional technical experts on product matters.
Education and Expertise
Derek Chan has a strong educational background in engineering and data science. He studied at Singapore Polytechnic, where he earned a Diploma in Chemical Engineering from 2007 to 2009. He furthered his studies at Nanyang Technological University, obtaining a Bachelor of Engineering in Environmental Engineering from 2011 to 2014. In addition, he completed a Specialist Diploma in Data Science with a focus on Predictive Analytics at Singapore Polytechnic from 2020 to 2021. This combination of education equips him with a solid foundation in both engineering principles and data analysis.
Achievements in Sales and Product Management
In his role at Mettler-Toledo International, Derek Chan has made significant contributions to sales and product management. He has developed over 30 sales tools and conducted more than 10 product launch campaigns, which have played a crucial role in driving the company's sales growth. His expertise in managing technical and product accounts has benefited multinational corporations such as Roche, Lonza, and Amgen, showcasing his ability to handle complex client relationships and deliver effective solutions.
Background in Application Support
Derek Chan's professional background includes extensive experience in application support and project management. He leads a team dedicated to enhancing application support competencies, ensuring that both pre and post-sales processes are efficient and effective. His role involves addressing quality and warranty-related issues, which contributes to high levels of customer satisfaction. His collaborative work with regional technical and industry experts further strengthens the support provided to clients.