Diane S.
About Diane S.
Diane S. is a CRM Marketing Database Intern at Mettler-Toledo International, Inc., where she has worked since 2021. She holds a Bachelor's degree in Computer Science with a minor in Statistics from the University of Maryland and has experience in data analysis and customer relationship management.
Work at Mettler-Toledo International
Currently, Diane S. serves as a CRM Marketing Database Intern at Mettler-Toledo International, Inc., a position she has held since 2021. In this role, she has focused on cleaning and managing a database of 6,000 customer contacts, which is integral to the company's customer relationship management efforts. Diane has also collaborated with the SAP team to gain proficiency in SAP CRM, enhancing her technical skills in this area. Her internship has allowed her to master process workflow techniques and develop a strong understanding of data governance and management.
Education and Expertise
Diane S. earned her Bachelor's degree in Computer Science with a Minor in Statistics from the University of Maryland, completing her studies from 2018 to 2022. Her academic background has provided her with a solid foundation in data analysis and computational techniques. During her time at the university, she also worked as a Research and Data Analysis Assistant, where she applied her skills in a practical setting. This combination of education and hands-on experience has equipped her with expertise in data management and analysis.
Background
Before her current role, Diane S. worked as a Customer Service Ambassador at Harris Teeter from 2017 to 2019. This position allowed her to develop strong communication and customer service skills. Following her tenure at Harris Teeter, she transitioned to the University of Maryland as a Research and Data Analysis Assistant, where she gained valuable experience in data handling and analysis. Her diverse work history has contributed to her comprehensive skill set in customer relationship management and data analysis.
Achievements
During her internship at Mettler-Toledo AutoChem, Diane S. developed an estimated $530k+ in potential sales, showcasing her ability to contribute to the company's financial goals. Her work involved enhancing business intelligence reports through hands-on experience, which has improved her analytical capabilities. Additionally, her mastery of process workflow techniques has streamlined various CRM processes, demonstrating her impact on operational efficiency.