Elke Samstag
About Elke Samstag
Elke Samstag manages after-sales operations for Track & Trace systems at Mettler-Toledo International, Inc, overseeing spare parts, repairs, and warranty processes. She has extensive experience in customer training, technical support, and bilingual communication in German and English.
Work at Mettler-Toledo International
Elke Samstag has been employed at Mettler-Toledo International, Inc since 1996, where she holds the position of Edit and Manage All After Sales Operations. In this role, she oversees after-sales operations specifically for Track & Trace systems. Her responsibilities include managing spare parts, repairs, and warranty processes, ensuring that customers receive timely and effective support.
Education and Expertise
Elke Samstag studied at Wella AG in Darmstadt from 1984 to 1986, where she achieved the qualification of Bürogehilfin. This educational background has contributed to her organizational and administrative skills, which she applies in her current role. Her expertise extends to customer service and technical support coordination, particularly in processing technical support and service intervention requests.
Background
Before her current role, Elke Samstag assisted the Head of Service with various administrative processes. This experience allowed her to develop strong organizational and multitasking skills, which are essential in managing after-sales operations. She has also been involved in organizing and planning customer training sessions, including the preparation of training documents and operation manuals.
Customer Communication Skills
Elke Samstag conducts customer communication in both German and English. This bilingual capability enhances her effectiveness in service delivery, allowing her to address customer needs across language barriers. Her ability to communicate clearly with clients contributes to a positive customer experience in after-sales support.