George Francis
About George Francis
George Francis serves as the Regional Service Manager at Mettler-Toledo International, Inc, where he has worked for 25 years. He manages a team of 18-22 field service technicians in the Pacific Northwest and oversees HR processes, training, and development.
Work at Mettler-Toledo International
George Francis has been employed at Mettler-Toledo International, Inc. since 1999, serving as the Regional Service Manager for 25 years. In this role, he oversees operations in the Pacific Northwest region of the United States. His responsibilities include managing a team of 18-22 field service technicians, ensuring efficient service delivery and operational excellence.
Education and Expertise
George Francis studied at the University of Phoenix, where he earned a Bachelor of Science in Business with a focus on Human Resources Management/Personnel Administration. His studies spanned from 2007 to 2012, equipping him with knowledge and skills relevant to managing human resources and business operations.
Team Management and HR Oversight
In his capacity as Regional Service Manager, George manages a team of field service technicians, focusing on effective team dynamics and performance. He oversees HR processes within the service region, including hiring and disciplinary actions, ensuring compliance with company policies and fostering a productive work environment.
Training and Development Initiatives
George is responsible for coordinating training and development for field service technicians in his region. This includes designing and implementing training programs that enhance the technical skills and customer service capabilities of his team, contributing to improved service quality.
Focus on Growth and Customer Retention
George emphasizes growth, gross profit percentage, and customer retention within the service region. His strategic focus aims to enhance service delivery and ensure customer satisfaction, which are critical components of the company's operational objectives.