Hemant Pancholi
About Hemant Pancholi
Hemant Pancholi is a Senior Service Sales Engineer with over 11 years of experience at Mettler-Toledo International, Inc. He provides techno-commercial support across Gujarat, Madhya Pradesh, and Rajasthan, and has a background in Electrical Engineering from Maharaja Sayajirao University.
Work at Mettler-Toledo International
Hemant Pancholi has been employed at Mettler-Toledo International, Inc as a Senior Service Sales Engineer since 2013. His role involves providing techno-commercial backend support to field sales and service engineers across the regions of Gujarat, Madhya Pradesh, and Rajasthan. He is responsible for generating new service business revenue through service leads and value-added service offerings. His expertise includes managing resolutions to key performance indicators (KPI) and ensuring compliance with service level agreements (SLA).
Previous Experience at Samsung Electronics
Prior to his current position, Hemant Pancholi worked at Samsung Electronics as a Senior Technical Support Engineer from 2001 to 2013 in Budapest, Hungary. During his tenure, he gained extensive experience in managing dealer networks across multiple districts in Gujarat, including Vadodara, Panchamahal, and Bharuch. His role involved providing technical support and ensuring the effective operation of service processes within the organization.
Education and Expertise
Hemant Pancholi studied Electrical Engineering at Maharaja Sayajirao University in Baroda, Gujarat, from 1998 to 2003. His educational background has equipped him with the technical knowledge necessary for his roles in service engineering and sales. He also completed his secondary education at Rozvelt High School, where he studied from 1981 to 1993.
Technical Skills and Knowledge
Hemant Pancholi possesses in-depth knowledge of Samsung's Service Engineering business processes and technology tools. His expertise includes familiarity with systems such as GSPN, SPN, and SAP-ERP, which are essential for managing service operations effectively. This technical proficiency supports his responsibilities in generating service business revenue and managing service performance metrics.