Karen Jiang
About Karen Jiang
Karen Jiang is a Service Coordinator at Mettler-Toledo International, Inc, where she has worked since 2019. She has a background in project management and expense management, with previous roles at Carlson Wagonlit Travel and ISG Management.
Work at Mettler-Toledo International
Karen Jiang has been employed at Mettler-Toledo International, Inc. since 2019, serving as a Service Coordinator for five years. In this role, she focuses on coordinating field service operations, which includes managing schedules and resources to enhance operational efficiency. Her responsibilities involve ensuring customer satisfaction through effective service delivery and communication.
Previous Experience at Carlson Wagonlit Travel
Prior to her current position, Karen Jiang worked at Carlson Wagonlit Travel as an Expense Management Consultant from 2013 to 2016. During her three years at the company, she was based at 333 Queen St, Melbourne. Her role involved managing expense reports and providing consultancy services to optimize travel-related expenditures.
Experience at ISG Management
Karen Jiang served as a Project Management Coordinator at ISG Management from 2016 to 2017. In this one-year position, she worked at 1/417 St Kilda Road. Her responsibilities included supporting project management efforts and coordinating various project activities to ensure successful completion.
Education and Expertise
Karen Jiang studied at Deakin University, where she achieved a degree in Accounting and Finance with a focus on financial planning. Her educational background provides a strong foundation for her career in service coordination and project management, allowing her to apply financial principles to operational processes.
Process Improvements and Operational Efficiency
Throughout her career, Karen Jiang has developed expertise in enhancing operational efficiency and customer satisfaction. At Mettler-Toledo International, she has implemented process improvements in dispatch procedures, which have optimized service delivery. Additionally, she has gained experience in liaising with suppliers to ensure the timely completion of service jobs.