Kelley Bickerstaff
About Kelley Bickerstaff
Kelley Bickerstaff is an Area IT Service Manager at Mettler-Toledo International, Inc, with extensive experience in IT roles at Cardinal Health and Memorial Health Ohio. Bickerstaff has developed expertise in EDI and Nuclear business while managing teams and ensuring IT services support healthcare delivery.
Current Role at Mettler-Toledo International
Kelley Bickerstaff serves as the Area IT Service Manager at Mettler-Toledo International, Inc. since 2022. In this role, Bickerstaff is responsible for overseeing IT service operations, ensuring efficient delivery of IT services, and managing support for various technical needs. The position is based in Columbus, Ohio, and involves working closely with teams to align IT services with organizational goals.
Previous Experience at Cardinal Health
Bickerstaff has extensive experience at Cardinal Health, where they held multiple positions over several years. From 2000 to 2001, Bickerstaff worked as a Data Center Operator, followed by a role as an A/S400 Hardware Technician from 2001 to 2002. Bickerstaff continued to advance within the company, serving as a PC Technician – Coordinator from 2002 to 2006, and as a Supervisor of Remote Desktop Support from 2006 to 2007. Additional roles included Demand & Resource Management Senior Analyst from 2007 to 2011, IT Project Manager from 2011 to 2013, and Supervisor of the EIT Service Center from 2013 to 2017, culminating in a position as Engineer, Quality Control - Test Data Management from 2017 to 2020.
Experience at Memorial Health Ohio
From 2020 to 2022, Kelley Bickerstaff worked at Memorial Health Ohio as the Information Technology Help Desk Supervisor. This role involved managing help desk operations and ensuring effective IT support for users. Bickerstaff focused on enhancing service delivery and addressing technical issues to support the organization's healthcare objectives.
Education and Technical Expertise
Kelley Bickerstaff has been studying Computer Science at Columbus State Community College since 1996. This educational background has contributed to Bickerstaff's technical expertise, particularly in areas such as Electronic Data Interchange (EDI) and the nuclear business, gained while supporting customers in the IT Service Center. Bickerstaff's knowledge in these areas supports the delivery of critical IT services that contribute to patient care.
Leadership and Team Management
In various roles, Kelley Bickerstaff has managed teams ranging from 10 to 29 members within the IT Service Center. Bickerstaff has demonstrated adaptability in team management, responding effectively to project needs and organizational changes. This leadership experience has been instrumental in ensuring that IT services align with the operational requirements of the organizations Bickerstaff has worked for.