Kristen Armitage
About Kristen Armitage
Kristen Armitage is a Business Analyst at Mettler-Toledo International, Inc, with over 17 years of experience in project management and analysis. She has played significant roles in major projects, including the Walmart Scale Refresh and Target Scale Refresh, demonstrating her expertise in logistics and customer experience improvement.
Work at Mettler-Toledo International
Kristen Armitage has been employed at Mettler-Toledo International, Inc since 2007, holding various roles over the years. Currently, she serves as a Business Analyst, a position she has held since 2013. Prior to this, she worked as a Scheduling Analyst from 2007 to 2011 and as a Key User/QA Analyst from 2011 to 2013. In addition to her analytical roles, she has also functioned as a Project Manager for 17 years, overseeing significant projects and initiatives within the company.
Education and Expertise
Kristen Armitage studied at the Auguste Escoffier School of Culinary Arts, where she gained foundational knowledge and skills relevant to her career. Her expertise spans business analysis, project management, and customer experience improvement, allowing her to contribute effectively to various projects within Mettler-Toledo International.
Key Projects and Contributions
Armitage played a key role in the Walmart Scale Refresh project, which initially covered 354 stores and expanded to 482 stores, with a total project value of $6 million. She also managed a $5 million Target Scale Refresh project for 1,500 stores, completing it ahead of schedule. Additionally, she coordinated Technician Advisor Training for 250 technicians nationwide and contributed to the Customer Experience Improvement Project by developing a DMAIC action plan based on customer surveys.
Training and Development Initiatives
In her role at Mettler-Toledo International, Kristen Armitage coordinated training for 250 technicians across the country. This involved managing logistics such as workload scheduling, classroom materials, accommodations, and transportation. She also successfully rolled out field technician software to over 50 third-party service providers, which included training and procurement of necessary equipment.