Michael Carl
About Michael Carl
Michael Carl serves as a Technical Support Team Leader at Mettler-Toledo International, Inc, where he has worked since 2012. He specializes in analyzing technical disturbances and providing on-site support to service technicians.
Work at Mettler-Toledo International
Michael Carl has been employed at Mettler-Toledo International, Inc since 2012, serving as Technischer Support / Fachteamleiter in Gießen. In this role, he is responsible for analyzing technical disturbances and preparing technician deployments for on-site support. He conducts on-site customer visits during escalations to provide direct technical assistance to service technicians. His work involves handling technical customer inquiries and disturbances primarily through telephone support.
Education and Expertise
Michael Carl studied at Gesamtschule Lumdatal, where he achieved his Realschulabschluss from 1992 to 1996. This educational background laid the foundation for his technical expertise. His current role at Mettler-Toledo International involves providing remote support for software issues using tools such as VNC, Teamviewer, and Skype, demonstrating his proficiency in technical support and customer service.
Previous Employment at Städter GmbH
Before joining Mettler-Toledo International, Michael Carl worked at Städter GmbH as a Gebäudetechniker from 2006 to 2012 in Allendorf (Lumda), Hessen. In this position, he gained valuable experience in building technology, which contributed to his technical skills and understanding of customer service in a technical environment.