Mike Sopko
About Mike Sopko
Mike Sopko serves as the Head of Service Support Organization for North America at Mettler-Toledo International, Inc, where he has worked since 2016. With over 20 years of experience in customer service and operations management, he has held various leadership roles, including positions at WESCO Distribution and Rittal Corporation.
Work at Mettler-Toledo International
Mike Sopko has served as the Head of Service Support Organization for North America at Mettler-Toledo International, Inc since 2016. In this role, he has focused on enhancing customer satisfaction across the region. His responsibilities include overseeing service operations and implementing strategies to improve customer engagement and support.
Previous Experience at Rittal Corporation
Before joining Mettler-Toledo, Mike Sopko worked at Rittal Corporation for a total of nine years. He held the position of National Distribution Manager from 2007 to 2014 and later served as Manager of Customer Engagement from 2014 to 2016. During his tenure, he played a key role in developing customer engagement initiatives that aimed to strengthen the company's relationship with its clients.
Career at WESCO Distribution
Mike Sopko began his career at WESCO Distribution, where he worked from 1996 to 2006. He held various roles, including Branch Manager from 2003 to 2006 and Sales and Operations positions from 1996 to 2003. His experience at WESCO contributed to his foundational knowledge in customer service and operations management.
Education and Expertise
Mike Sopko earned a Bachelor of Business Administration (BBA) degree in Marketing and Business Economics from Ohio University, where he studied from 1991 to 1994. His educational background supports his extensive experience in customer service and operations management, totaling over 20 years in the industry.