Mondukpe Arodokoun
About Mondukpe Arodokoun
Mondukpe Arodokoun is a Service Support Lead at Mettler-Toledo International, Inc, where he has worked since 2018. He has a background in management and leadership, with experience in process improvement and team training.
Work at Mettler-Toledo International
Mondukpe Arodokoun has been employed at Mettler-Toledo International, Inc since 2018, currently serving as Service Support Lead. In this role, he identifies and analyzes breakdowns in current processes, collaborating with management to implement improvements. He also works as a Scheduling Analyst, a position he has held since 2017. His responsibilities include monitoring real-time KPIs and conducting monthly audits to ensure that team objectives are met. Arodokoun plays a key role in enhancing communication and streamlining processes by interfacing with both internal and external business partners.
Previous Experience at BMW Group
Arodokoun's experience at BMW Group includes multiple roles from 2016 to 2017. He worked as a Canada CIC Specialist for two months in Hilliard, Ohio, and later served as a Case Manager for ten months. His responsibilities in these positions involved customer support and process management, contributing to the overall efficiency of operations within the organization.
Educational Background
Mondukpe Arodokoun studied at Franklin University, where he earned a Bachelor's degree in Management and Leadership from 2010 to 2013. He also attended Columbus State Community College, obtaining an Associate’s Degree in Business Management from 2008 to 2010. Additionally, he completed a Certificate in Project Management at the same institution, further enhancing his qualifications in management and leadership.
Career Development and Training Initiatives
In his current role, Arodokoun assists in interviewing and hiring new Service Support Specialists, providing training and coaching to ensure their successful integration into the team. He has implemented various initiatives, including shadowing, guest speakers, and team empowerment projects, aimed at enhancing employee engagement and customer satisfaction. These initiatives are informed by feedback from Net Promoter Score (NPS) and Employee Net Promoter Score (ENPS) assessments.
Early Career Experience
Before his current roles, Arodokoun gained experience in various positions. He worked as a Merchandise Processor at Mast Global from 2011 to 2013 and served as a Customer Service-Clerk Trainer at Dollar General from 2008 to 2011. Additionally, he was employed by BMW Financial Services as a BMW Representative through Dawson for 11 months in 2015-2016. These roles contributed to his development in customer service and operational management.