Nicole Marques
About Nicole Marques
Nicole Marques is a Service Back Office Specialist at Mettler-Toledo International, Inc, where she has implemented procedures that improved customer turnaround time for depot services. She has a background in customer service and administration, with previous roles at companies such as Vaisala and Panalpina, and holds an Associate's degree in Business Administration from Middlesex Community College.
Work at Mettler-Toledo International
Nicole Marques currently serves as a Service Back Office Specialist at Mettler-Toledo International, Inc, a position she has held since 2020 in Billerica, Massachusetts. In this role, she has implemented new procedures that have decreased customer turnaround time for depot services. This enhancement in efficiency has contributed to stronger relationships with the logistics department and supply chain management users in Switzerland. Prior to her current role, she worked as a Customer Service Representative at the same company for four months in 2019.
Education and Expertise
Nicole Marques has pursued education in business and language studies. She studied English at the Cambridge Center for Adult Education from 2013 to 2014. Additionally, she achieved an Associate's degree in Business Administration and Management from Middlesex Community College, where she studied from 2021 to 2023. Her educational background supports her expertise in customer service and business operations, particularly in utilizing the SAP system.
Background in Customer Service
Nicole Marques has extensive experience in customer service roles across various organizations. She worked as a Customer Service Representative at Vaisala from 2017 to 2019 in Woburn, MA. Before that, she held positions at Panalpina as an Office Administrator and Ocean Export Agent, and at Citi as a Teller Supervisor. Her diverse background in customer-facing roles has equipped her with skills in client engagement and service retention.
Leadership and Community Engagement
In her current role at Mettler-Toledo International, Nicole chairs the Activities Committee, where she organizes events aimed at boosting employee morale and fostering an inclusive workplace environment. This initiative reflects her commitment to community engagement and employee well-being within the organization.