Paulina Grodzka (Glińska)
About Paulina Grodzka (Glińska)
Paulina Grodzka (Glińska) is a Service Administration Specialist - Complaints at Mettler-Toledo International, Inc, where she has worked since 2020 in Warszawa, Poland. She has a background in auditing from PwC Polska and holds degrees in Geodesy and Property Valuation from Uniwersytet Warmińsko-Mazurski w Olsztynie.
Work at Mettler-Toledo International
Paulina Grodzka has been employed at Mettler-Toledo International, Inc since 2020. She currently holds the position of Service Administration Specialist - Complaints, where she has worked for four years in Warszawa, Woj. Mazowieckie, Poland. In this role, she focuses on analyzing and addressing customer complaints, ensuring that the complaints and invoicing teams are updated on relevant changes. Prior to her current position, she worked as a Service Administration Specialist - Invoicing at the same company for seven months in 2020.
Experience at PwC Polska
Before joining Mettler-Toledo International, Paulina Grodzka gained valuable experience at PwC Polska. She worked as an Audit Trainee from 2017 to 2018 for nine months, followed by a role as an Audit Associate from 2018 to 2019 for one year. She later served as an Experienced Audit Associate for three months in 2020. Her time at PwC provided her with a strong foundation in auditing and financial analysis.
Education and Expertise
Paulina Grodzka studied at Uniwersytet Warmińsko-Mazurski w Olsztynie, where she earned a Magister inżynier (Mgr inż.) degree in Geodezja i Kataster Nieruchomości from 2016 to 2017. She also holds an Inżynier (Inż.) degree in Geodezja i Szacowanie Nieruchomości, which she completed from 2012 to 2016. Additionally, she attended I Liceum Ogólnokształcące im. Tadeusza Kościuszki w Łomży from 2009 to 2012. Paulina has expertise in handling various SAP transactions, including VF01, VF02, VF03, and others.
Role in Customer Complaint Management
In her current role at Mettler-Toledo International, Paulina Grodzka plays a key role in managing customer complaints. She collaborates closely with accounts receivable, invoicing, technicians, and sales representatives to resolve issues effectively. Since October 2020, she has been actively involved in analyzing customer complaints, ensuring that the necessary teams are informed about processing changes.