Rasha Shaya
About Rasha Shaya
Rasha Shaya is a Senior Customer Service Project Specialist at Mettler-Toledo International, Inc in Melbourne, Australia, with expertise in managing customer service projects in the food production industry. She holds a Bachelor of Application Programming and a Master of Enterprise Resource Planning Management, and has advanced skills in Microsoft Excel.
Work at Mettler-Toledo International
Rasha Shaya has been employed at Mettler-Toledo International, Inc. since 2017, serving as a Senior Customer Service Project Specialist. In this role, she manages customer service projects, particularly within the food production industry. Her responsibilities include overseeing project implementations and ensuring customer satisfaction. Rasha's experience in this position spans over seven years, during which she has developed a strong understanding of customer service dynamics and project management.
Education and Expertise
Rasha Shaya holds a Bachelor of Application Programming from RMIT University, where she studied Computer Programming from 2011 to 2013. She furthered her education by obtaining a Master of Enterprise Resource Planning Management from Victoria University, completing her studies from 2017 to 2020. Additionally, she earned a Bachelor's degree in Information Technology from Al-Mansour University College between 2000 and 2004. Her educational background supports her expertise in managing customer service projects and implementing enterprise resource planning systems.
Background in Customer Service and Sales
Prior to her current role, Rasha Shaya worked at AusFresh Pty Ltd as a Customer Service and Sales Representative from 2016 to 2017. This position provided her with valuable experience in customer interaction and sales operations. Her background in customer service has been instrumental in her current role at Mettler-Toledo, where she applies her skills to enhance customer experiences and streamline service processes.
Technical Skills and Proficiencies
Rasha Shaya possesses advanced skills in Microsoft Excel, which she utilizes extensively in her customer service and sales operations. Her proficiency in Windows 7 also plays a significant role in her daily tasks as a Senior Customer Service Project Specialist. These technical skills complement her project management capabilities and enhance her effectiveness in delivering customer service solutions.