Stephen Goulbourne
About Stephen Goulbourne
Stephen Goulbourne serves as the Global Program Director for Global Service at Mettler-Toledo International, Inc. He has extensive experience in financial planning, operational management, and change management, with a career spanning over two decades in various roles across multiple companies.
Current Role at Mettler-Toledo International
Stephen Goulbourne serves as the Global Program Director for Global Service at Mettler-Toledo International, Inc. since 2019. He is based in Columbus, Ohio. In this role, he oversees global service operations, focusing on enhancing customer satisfaction and improving service delivery. His responsibilities include strategic planning and operational management to support the company's growth objectives.
Previous Experience at Mettler-Toledo International
Prior to his current position, Goulbourne held several roles at Mettler-Toledo International, Inc. He was the Head of Service from 2014 to 2019 and served as the Business Manager for Service and Process Analytics from 2008 to 2013. In these roles, he contributed to operational planning and change management, ensuring effective service operations and customer engagement.
Career Background in Sales and Engineering
Goulbourne has a diverse career background that includes positions in sales and engineering. He worked as a Sales Engineer at Bodycote from 2001 to 2003 and as a National Sales Manager at Struers A/S from 2003 to 2008. He also served as a Sales Representative at Ambersil from 1999 to 2001. These roles provided him with strong negotiation skills and a solid foundation in customer relations.
Education and Academic Qualifications
Stephen Goulbourne holds an MBA from The Manchester Metropolitan University, where he studied from 2002 to 2005. He also studied at The University of Salford, focusing on Finance, Marketing, Strategy, and Management from 2000 to 2002. His educational background supports his expertise in financial planning and strategic business decisions.
Expertise in Change Management and Continuous Improvement
Goulbourne possesses extensive experience in change management, facilitating transitions and improvements within organizations. He is also knowledgeable in Kaizen, a Japanese philosophy emphasizing continuous improvement in working practices. This expertise aids in enhancing operational efficiency and effectiveness in service delivery.