Kirk Smith
About Kirk Smith
Kirk Smith serves as the Director of Customer Service for the Americas at Microvast, Inc., a position he has held since 2022. He has extensive experience in aftersales programs and technical support for electric commercial vehicles, having previously worked in various roles within the automotive service industry.
Work at Microvast
Kirk Smith serves as the Director of Customer Service for the Americas at Microvast, Inc. since 2022. In this role, he oversees customer service operations, ensuring efficient support for clients and enhancing service delivery. His experience in the electric vehicle sector positions him to address the unique challenges faced by customers in this industry. Smith's leadership aims to improve customer satisfaction and streamline service processes.
Previous Experience in Customer Service
Before joining Microvast, Kirk Smith held the position of Director of Aftersales at SEA Electric from 2021 to 2022. He was responsible for designing and executing spare parts programs and creating technical documents to support new vehicle introductions. Additionally, he worked at Chanje as Director of Service from 2016 to 2021, where he implemented a USA service network playbook that integrated third-party and internal service providers.
Education and Expertise
Kirk Smith studied at the University of Central Missouri, where he earned a degree in Automotive Technology Management from 2001 to 2007. He also attended Universal Technical Institute, Inc., completing Suzuki and Kawasaki Factory Technician Training from 2002 to 2003. His educational background provides a solid foundation in automotive technology, enhancing his expertise in customer service and aftersales management.
Career Development in Aftersales
Throughout his career, Kirk Smith has developed comprehensive aftersales programs tailored for medium-duty electric commercial vehicles, particularly in the last-mile delivery sector. His work includes collaborating with global engineering teams to improve product quality and reduce vehicle downtime. He has also created training programs to equip service providers with the skills necessary to support new vehicle models effectively.
Technical and Teaching Roles
Kirk Smith has held various technical roles, including Master Field Service Technician at Smith Electric Vehicles from 2010 to 2016 and Service Technician at Warrensburg Cycle in 2003 and 2009. He also served as an Adjunct Professor at the University of Central Missouri for three months in 2022, sharing his industry knowledge with students and contributing to their education in automotive technology.