Marc R. Eulitz
About Marc R. Eulitz
Marc R. Eulitz serves as the Executive Director of Global Customer Service at Microvast, Inc., where he has worked since 2022. He has extensive experience in parts sales and customer service across various automotive companies, including MAN Truck & Bus AG, Kia Motors Europe, and ŠKODA AUTO.
Work at Microvast
Marc R. Eulitz serves as the Executive Director of Global Customer Service at Microvast, Inc. since 2022. In this role, he has designed 4th level support systems aimed at enhancing customer service. He has also developed processes for warranty and parts distribution, contributing to the company's operational efficiency. Additionally, Eulitz led the establishment of a remote diagnostics center in the UK, which is part of his responsibilities at Microvast. His efforts focus on creating market-driven service solutions tailored to the needs of various regions, including EMEA, USA/Americas, and China/APAC.
Previous Experience at MAN Truck & Bus AG
Before joining Microvast, Eulitz held multiple positions at MAN Truck & Bus AG. He was the Head of Parts Sales & Marketing from 2012 to 2014 in Johannesburg, South Africa. Following this, he served as the Key Account Manager for Market Management from 2014 to 2016 in Munich, Germany. He also worked as the Head of After Sales for one year in Singapore from 2011 to 2012. His roles involved managing sales strategies and enhancing customer relationships within the commercial vehicle sector.
Career at Kia Motors Europe
Eulitz worked at Kia Motors Europe as the Senior Manager of Parts & Accessories from 2016 to 2022 in Frankfurt, Germany. In this capacity, he was responsible for overseeing parts and accessories sales, ensuring alignment with market demands, and implementing strategies to enhance customer satisfaction. His tenure at Kia Motors Europe contributed to his extensive experience in the automotive industry.
Education and Expertise
Marc R. Eulitz has a solid educational background in engineering and business. He completed an Apprenticeship as a Motor Mechanic, focusing on Mercedes cars, and received a Certificate of Apprenticeship from 1990 to 1993. He furthered his education at Hochschule Mannheim, where he earned a Master of Business Administration (M.B.A.) in Business and Engineering from 1999 to 2002. This combination of technical and managerial education supports his expertise in customer service and parts management within the automotive industry.
Experience at ŠKODA AUTO a.s.
Eulitz's career includes significant experience at ŠKODA AUTO a.s., where he held several roles from 2004 to 2011. He served as the Team Leader for Call-Center Service Logistics and later as Team Leader for Product Management of Genuine Parts & Accessories. His responsibilities included managing product offerings and improving service logistics, which contributed to the overall efficiency of the company's operations in the automotive sector.