Gina Williams
About Gina Williams
Gina Williams is a Customer Experience Manager at Midland Radio Corporation, where she has worked since 2023. She has extensive experience in customer success and marketing, having held various roles at companies such as Singular, Iterable, and Dingo Software.
Current Role at Midland Radio Corporation
Gina Williams currently serves as the Customer Experience Manager at Midland Radio Corporation. She has held this position since 2023 and is based in Kansas City, Missouri. In her role, she monitors customer health, adoption, utilization, and sentiment across various products and verticals. Gina focuses on developing trusted advisor relationships with customer stakeholders to ensure satisfaction, loyalty, and advocacy.
Previous Experience in Customer Success
Before joining Midland Radio, Gina worked at Iterable as a Senior Customer Success Manager from 2021 to 2022 and as a Customer Success Manager from 2019 to 2021. In these roles, she was responsible for managing customer relationships and ensuring successful product adoption. Additionally, she served as the Enterprise Customer Success Manager at Singular for one year from 2022 to 2023, where she continued to enhance customer experiences.
Background in Marketing and Brand Growth
Gina has a diverse background in marketing, having worked as the Global Marketing Services Manager at Dingo Software from 2010 to 2014. She also held the position of Marketing Coordinator at Leica Geosystems for 10 months in 2008. Additionally, she served as the Senior Manager of Brand Growth at DELVE | Data Action Company from 2018 to 2019, where she focused on brand development strategies.
Education and Professional Development
Gina studied at Wheaton Academy and later earned a Bachelor of Arts degree in Counseling from The Master's University. She also holds a Certificate of Direct and Interactive Marketing Professional Development, which enhances her expertise in customer experience and marketing strategies.