Ally Castellano
About Ally Castellano
Ally Castellano is a Product Support Specialist at MikMak, where she has worked since 2020. She holds a degree in Philosophy and Religion from the State University of New York College at Old Westbury and has experience in customer support and process optimization.
Work at MikMak
Ally Castellano has been employed at MikMak as a Product Support Specialist since 2020. In this role, she has contributed to managing business process outsourcing (BPO), artificial intelligence, and CRM system optimization. Castellano has also built and maintained ChatBot dialogues to improve customer interaction and support efficiency. Her work focuses on enhancing the overall customer experience through effective support strategies.
Previous Experience
Before joining MikMak, Ally Castellano held several positions that contributed to her expertise in customer support. She worked as a Sampler at Duvel Moortgat from 2017 to 2020, where she gained experience in product promotion and customer engagement. Additionally, she served as a Customer Support Coordinator at TIDAL for one year, from 2019 to 2020, where she honed her skills in customer service operations.
Education and Expertise
Ally Castellano studied Philosophy & Religion at the State University of New York College at Old Westbury, where she achieved a degree in the field. She also attended Talent Unlimited High School, earning an Advanced Regents Diploma with a focus on Drama. Castellano is a certified Zendesk Support Administrator, specializing in optimizing self-service platforms and enhancing customer support operations.
Skills and Specializations
Ally Castellano possesses skills in managing chargeback disputes and training associates in customer support operations. Her expertise includes optimizing self-service platforms and enhancing customer interactions through technology. Castellano's background in both educational and customer support roles has equipped her with a diverse skill set applicable to various aspects of product support.
Early Career
Ally Castellano began her professional career as an Educational Aide at The State University of New York, where she worked for nine months in 2009 to 2010. This early experience provided her with foundational skills in education and support, which she has built upon in her subsequent roles in customer service and product support.