John Walenty
About John Walenty
John Walenty is the Director of Technical Support at MikMak, where he focuses on technical leadership and customer success. He has extensive experience in software support management, having previously held various roles at ChannelAdvisor over several years.
Current Role at MikMak
John Walenty serves as the Director of Technical Support at MikMak, a position he has held since 2023. He works remotely from Baltimore City County, Maryland. In this role, he focuses on providing technical leadership and enhancing customer success within the organization. His responsibilities include overseeing technical support operations and ensuring that clients receive effective solutions to their software-related issues.
Previous Experience at ChannelAdvisor
Prior to joining MikMak, John Walenty worked at ChannelAdvisor for several years in various roles. He served as Software Support Technical Lead from 2018 to 2019 and then as Software Support Manager from 2019 to 2023. His tenure at ChannelAdvisor also included positions as Senior Marketplaces Client Strategy Manager from 2015 to 2017 and Marketplaces Channel Analyst from 2014 to 2015. This extensive experience in software support and client strategy contributed to his expertise in the field.
Early Career Background
John Walenty's early career included roles in the construction and consulting sectors. He worked as a Civil Foreman at Zachry Industrial, Inc. from 2009 to 2011 and as a Superintendent at MP Contracting & Consulting, LLC from 2010 to 2011. These positions provided him with foundational skills in management and operational oversight, which he later applied in the technology sector.
Education and Qualifications
John Walenty studied at Wake Technical Community College, where he earned an Associate's degree and a Business Intelligence Certificate from 2012 to 2015. He also completed his education at Lake Placid Central School Transportation from 1999 to 2003. His educational background supports his career in software support and technical management.
Professional Goals and Focus
John Walenty aims to leverage his experience in software support management and client success management to drive innovation and growth within his current role. He focuses on technical leadership, customer success, and process optimization to achieve outstanding results. His mission includes empowering teams through coaching, mentoring, and collaboration.