Desislava Petkova
About Desislava Petkova
Desislava Petkova is a Process Manager at Milestone Systems, where she has worked since 2021. She has extensive experience in sales support and process improvement, having held various roles in multiple companies over the years.
Current Role at Milestone Systems
Desislava Petkova serves as a Process Manager at Milestone Systems, a position she has held since 2021. In this role, she is responsible for managing change communication between Global Sales Operations and Regional Sales business users. She collaborates with Global Sales Operations to enhance Salesforce adoption and articulates data requirements and data quality standards for the organization. Additionally, she delivers training to new users and for new features and upgrades in Salesforce.
Previous Experience at Milestone Systems
Prior to her current role, Desislava Petkova worked at Milestone Systems in two capacities. From 2014 to 2017, she was a Support Professional, providing assistance in both Danish and English. Following this, she took on the role of Processes and Tools Improvement Analyst from 2017 to 2021, focusing on enhancing operational processes within the organization.
Work History in Denmark
Desislava Petkova has a diverse work history in Denmark. She worked at IC Companys as a Logistics Assistant from 2007 to 2010. She also held a position at Adecco Group as a Technical Support Analyst from 2010 to 2012. Earlier in her career, she was employed at Lalandia A/S as a Sales Generalist from 2004 to 2005 and at Scandlines Danmark A/S as a Customer Service representative from 2005 to 2006.
Language Proficiency
Desislava Petkova is fluent in four languages: Danish, English, Russian, and Bulgarian. This multilingual capability enhances her ability to interact with diverse teams and clients, particularly in her roles that involve communication and support across various regions.
Technical Skills and Responsibilities
In her professional roles, Desislava Petkova has developed technical skills, particularly in troubleshooting user issues within the Salesforce CRM platform. She interacts with business users across all functional areas in the Global Sales EMEA region, ensuring effective communication and support.