Gergana Ivanova
About Gergana Ivanova
Gergana Ivanova is a Technical Services Engineer at Milestone Systems, where she has worked since 2014. With a diverse background in training, quality assurance, and instructional design, she has developed customized training programs and certifies distributors across the EMEA region.
Work at Milestone
Gergana Ivanova has been employed at Milestone Systems as a Technical Services Engineer since 2014. In this role, she engages in extensive travel, approximately 70%, to deliver training and support across the EMEA region. She develops and delivers customized training programs tailored for end-customers, ensuring they understand the advanced products offered by the company. Additionally, she certifies distributors and resellers, equipping them with the necessary skills to effectively install and implement these products.
Previous Employment History
Before joining Milestone Systems, Gergana Ivanova worked at Axway as an Instructional Designer from 2013 to 2014. Prior to that, she spent three years at C3i Europe in various roles, including QA/Trainer/Supervisor from 2010 to 2013 and Trainer for two months in Dalian, China in 2011. She also served as a Program Admissions Coordinator at CIEE for one month in 2007 and as a Customer Service Representative at CIEE for four months in 2008. Earlier in her career, she worked as an English Language Teacher and Business English and Soft Skills Trainer at Britanica Ltd. from 2006 to 2011.
Education and Expertise
Gergana Ivanova holds a Master’s degree in E-Management from the Technical University of Sofia, where she studied from 2009 to 2010. She also earned a Bachelor’s degree in Industrial Engineering from the same institution between 2005 and 2009. Additionally, she studied Naval Architecture and Marine Engineering at Universidad de A Coruna, obtaining a Bachelor’s degree in 2009. Her educational background is complemented by her training in Theoretical and Mathematical Physics at the National High-School of Maths and Science - Akad. Ljubomir Chakalov from 2000 to 2005.
Professional Philosophy
Gergana Ivanova values lifelong learning and embraces the concept of making mistakes as a crucial part of the growth process. She has a strong passion for science and mathematics, alongside a deep appreciation for the arts. This philosophy influences her approach to training and development, as she aims to foster an environment where continuous improvement is encouraged.