John Brose
About John Brose
John Brose is a Solutions Engineer at Milestone Systems, where he has worked since 2022. He has over a decade of experience in the technology and support industry, with previous roles at companies such as Security Monster and Symantec.
Work at Milestone
John Brose currently holds the position of Solutions Engineer at Milestone Systems, where he has worked since 2022. Prior to this role, he served as a Support Engineer from 2021 to 2022. His responsibilities include providing technical solutions and support for video management software, particularly Milestone XProtect. John has transitioned through various roles within the company, showcasing his adaptability and expertise in technical support and solutions engineering.
Previous Experience in Technical Support
John Brose has extensive experience in technical support roles. He worked at Security Monster as a Technical Support Specialist from 2017 to 2018 and later as a Senior Support Specialist from 2018 to 2019. Additionally, he served as a Technical Support Analyst at Symantec from 2015 to 2016. His background in these positions has contributed to his strong foundation in customer service and technical problem-solving.
Education and Expertise
John Brose studied Automotive Technology at Cosumnes River College, earning an Associate of Arts degree from 1996 to 1998. He furthered his education at ITT Technical Institute, where he obtained an Associate of Applied Science in Computer Network Systems from 2009 to 2011 and a Bachelor of Science in Information Systems & Cybersecurity from 2012 to 2014. His educational background supports his expertise in technology and cybersecurity.
Background in Information Systems
Before joining Milestone Systems, John Brose worked as an Information Systems Specialist at Ascension Software from 2012 to 2015. This role provided him with valuable experience in information systems, which complements his technical support skills. Additionally, he worked at Oil Can Henry's as a Customer Service Agent from 2010 to 2011, further enhancing his customer service capabilities.
Career Progression
John Brose has over a decade of experience in the technology and support industry. His career progression includes various roles, starting from customer service to technical support and eventually to solutions engineering. This trajectory reflects his commitment to professional development and his ability to adapt to different roles within the tech sector.