Jon Jackson
About Jon Jackson
Jon Jackson is a Senior Principal Technical Communicator with expertise in XML migration and single sourcing. He has a diverse background in technical communication and education, having worked for various companies and institutions, including Milestone Systems and Schneider Electric, and holds degrees in Literature and Writing and English.
Work at Milestone
Jon Jackson has been employed at Milestone Systems since 2021, currently holding the position of Senior Principal Technical Communicator. In this role, he has implemented product line documentation standards and processes. He specializes in persona-based documentation and communication tailored for international audiences. Jackson introduced the use of multimedia and DITA/XML for documentation, enhancing the overall quality and accessibility of technical materials. His responsibilities include backend and systems documentation for XProtect products, with a focus on cybersecurity aspects, including GDPR and FIPS compliance.
Previous Experience
Prior to his current role, Jon Jackson worked at Milestone Systems as Principal Technical Communicator from 2016 to 2021. He has also held various positions in the field of technical communication, including Smart Water StruxureLab Technical Writer and Instructional Designer at Schneider Electric from 2014 to 2016, and Information Developer at Nokia from 1999 to 2001. His experience spans multiple organizations, including Tellabs, SimCorp, and Microsoft, where he contributed to technical writing and documentation efforts.
Education and Expertise
Jon Jackson holds a Bachelor of Arts in Literature and Writing from the University of California, San Diego, and a Master of Arts in English from California Polytechnic State University-San Luis Obispo. He possesses expertise in XML migration and single sourcing, which are critical skills in technical communication. His academic background and professional experience equip him to effectively manage complex documentation projects and implement innovative solutions in technical writing.
Teaching Experience
Jon Jackson has contributed to academia as an Adjunct Professor at National University from 2013 to 2014, where he shared his knowledge in technical communication. Additionally, he served as an Assistant Professor at the University of Defense in Brno, Czech Republic, and as a Lecturer at Masaryk University in Brno. His teaching roles reflect his commitment to education and the dissemination of knowledge in the field of technical communication.
Long-Term Ownership at Komensky Communications
Since 1992, Jon Jackson has been the Owner of Komensky Communications, where he operates as a Technical Communicator and Instructional Designer. This long-term role demonstrates his dedication to the field and his ability to manage his own business while providing specialized communication services. His extensive experience in various technical writing roles complements his work at Komensky Communications, allowing him to offer a wide range of services to clients.