Josh Hendricks 🔷
About Josh Hendricks 🔷
Josh Hendricks is a Senior Principal Support Engineer at Milestone Systems, where he has worked since 2017. With a career spanning over 17 years in various support roles at Milestone, he specializes in training, documentation, and collaboration with engineering teams.
Current Role at Milestone Systems
Josh Hendricks serves as a Senior Principal Support Engineer at Milestone Systems, a position he has held since 2017. He operates in the Portland, Oregon area and is responsible for providing advanced technical support and solutions to clients. His role involves collaborating with various teams to address unique customer requirements and projects, ensuring that clients receive effective and tailored support.
Previous Experience at Milestone Systems
Prior to his current position, Josh held multiple roles at Milestone Systems. He worked as a Backline Support Manager from 2016 to 2017, a Support Manager for the APAC region from 2013 to 2016, and a Senior Support Engineer from 2011 to 2013. His career at Milestone began as a Support Engineer from 2006 to 2009, and he also served as a System Administrator from 2009 to 2011. This extensive experience has contributed to his expertise in technical support and customer service.
Training and Mentorship
Josh Hendricks is actively involved in training and mentorship within Milestone Systems. He provides training and presentations at events such as the Milestone Integration Platform Symposium and the Milestone Developer Conference. Additionally, he mentors colleagues in tech operations and offers training on product internals and tools, enhancing the skills and knowledge of his team.
Technical Contributions
In 2019, Josh developed the MilestonePSTools PowerShell module, showcasing his technical skills and contributions to the organization. He also creates documentation and video content focused on certificate management and PowerShell, providing valuable resources for users and colleagues. His involvement in reviewing and commenting on development EPICs and user stories reflects his commitment to improving product functionality and user experience.
Early Career at Merix Corporation
Before joining Milestone Systems, Josh worked at Merix Corporation as a Computer Specialist in 2004 for a brief period. This early experience laid the groundwork for his career in technical support and system administration, contributing to his foundational knowledge in the field.