Lucas Rose
About Lucas Rose
Lucas Rose is a Senior Support Manager at Milestone Systems, where he has worked since 2016. He has extensive experience in customer and product support roles at various companies, including Nokia Solutions and Amino Communications.
Current Role at Milestone Systems
Lucas Rose serves as the Senior Support Manager at Milestone Systems, a position he has held since 2016. In this role, he is responsible for overseeing customer support operations and ensuring high levels of service delivery. His tenure at Milestone Systems spans over eight years, during which he has contributed to the development of support strategies that enhance customer satisfaction.
Previous Experience at Amino Communications
Before joining Milestone Systems, Lucas Rose worked at Amino Communications as the Head of Customer Support from 2014 to 2015. His role involved managing customer support functions and improving service processes. His experience at Amino Communications lasted for one year and took place in Swavesey, UK.
Career at Nokia Solutions and Networks
Lucas Rose has extensive experience at Nokia Solutions and Networks, where he held multiple roles over several years. He served as Head of Product Support from 2010 to 2014 in the United Kingdom and previously as Section Manager from 1996 to 2007 in Germany. Additionally, he worked as Head of Product Support from 2007 to 2010 in Portugal. His roles involved leading product support teams and managing complex technical issues.
Educational Background in Computer Science
Lucas Rose studied Computer Science at Brunel University, where he earned a Bachelor of Science (BSc) degree. His studies spanned from 1992 to 1996, providing him with a solid foundation in computer science principles that support his career in technology and customer support.
Expertise in Leadership and Problem Solving
Lucas Rose possesses leadership skills in building high-performing international cross-functional teams. He has expertise in deploying systems and solving complex problems using the Kepner Tregoe methodology. His significant experience includes developing and supporting video surveillance and ICT software, showcasing his technical proficiency and problem-solving capabilities.