Michael Ching
About Michael Ching
Michael Ching is a Support Engineer known for his positive attitude and ability to enhance team morale. He has extensive experience in hardware and software across various sectors, including banking and government.
Work at Milestone
Michael Ching has been employed at Milestone Systems as a Support Engineer since 2014. In this role, he utilizes his extensive experience in network security and customer support to assist clients effectively. His responsibilities include resolving technical issues and providing support through various communication channels, such as phone, email, chat, and remote access. Over the years, he has contributed to enhancing customer satisfaction and maintaining operational efficiency within the organization.
Previous Experience at Yahoo
Before joining Milestone Systems, Michael Ching worked at Yahoo as a Customer Care Manager Tier III from 2005 to 2013. During his eight years in this position, he was based in Hillsboro, Oregon. His role involved managing customer inquiries and resolving complex issues, which helped him develop strong problem-solving skills and a deep understanding of customer needs in a fast-paced environment.
Education and Expertise
Michael Ching possesses diverse industry experience in both hardware and software, particularly within the banking, government, and private sectors. His expertise includes extensive knowledge of network security across desktop, server, and internet levels. This technical proficiency enables him to address a wide range of customer concerns effectively and contribute to the overall success of his team.
Team Morale and Attitude
Known for his positive attitude, Michael Ching plays a significant role in boosting team morale at Milestone Systems. His approach to teamwork fosters a collaborative environment, encouraging open communication and support among colleagues. This positive influence contributes to a productive workplace culture and enhances the overall performance of the support team.