Michael Spencer
About Michael Spencer
Michael Spencer is a Support Engineer with extensive experience in technical support roles, including positions at Geek Squad and Milestone Systems. He has a background in Business Management and Computer Science, and he actively contributes to the IT community through writing and continuous learning.
Work at Milestone Systems
Michael Spencer has been employed at Milestone Systems as a Support Engineer since 2021. In this role, he provides technical support and solutions to clients, leveraging his extensive experience in IT support. Prior to his current position, he worked as a Support Professional at Milestone Systems from 2020 to 2021. His tenure at Milestone reflects a commitment to enhancing customer satisfaction through effective problem-solving and technical expertise.
Previous Experience at Geek Squad
Michael Spencer has a significant history with Geek Squad, where he held multiple roles over a span of nearly a decade. He served as a Double Agent (Onsite Support Technician) from 2004 to 2013, a Special Agent (Onsite Business Support Technician) from 2006 to 2008, and a Covert Operations Fulfillment Agent (Corporate, Remote Support Technician) from 2013 to 2017. His diverse roles involved providing both onsite and remote technical support, showcasing his adaptability and skills in various IT environments.
Educational Background
Michael Spencer has pursued a comprehensive education in business management and computer science. He studied at Linfield College, earning a Bachelor of Arts in Computer Science and Mathematics from 1997 to 2002. He also attended Eastern Gateway Community College, focusing on Business Management with an emphasis on Cybersecurity, completing coursework towards an Associate's degree from 2019 to 2021. Additionally, he studied at Highline College, where he focused on Business Management and Japanese Studies from 1996 to 1997.
Technical Skills and Certifications
Michael Spencer has completed the first of the Oracle SQL PL/SQL professional exams, demonstrating his proficiency in database management and programming. He continues to develop his knowledge in programming, cybersecurity, and Japanese language, reflecting a commitment to lifelong learning and professional development in the tech industry.
Contributions to the IT Community
Michael Spencer has contributed to the IT community by writing various articles that address technical challenges. His work aims to share knowledge and solutions with peers, enhancing the collective understanding of IT issues and best practices. This involvement indicates his dedication to not only improving his skills but also supporting others in the field.