Rajib Banerjee
About Rajib Banerjee
Rajib Banerjee is a Frontline Manager in Enterprise Technical Support with over 16 years of experience in the IT and ITES industry, specializing in escalation and account management. He has worked at Milestone Systems since 2015 and previously served as a project lead at CSS Corp from 2010 to 2015.
Work at Milestone Systems
Rajib Banerjee has been employed at Milestone Systems since 2015, holding the position of Frontline Manager in Enterprise Technical Support. In this role, he oversees technical support operations, ensuring effective service delivery to clients. His responsibilities include managing escalations and account management, which are critical in maintaining customer satisfaction and operational efficiency.
Previous Experience at CSS Corp
Prior to his current role, Rajib Banerjee worked at CSS Corp as a Project Lead from 2010 to 2015. During his five years at CSS Corp, he gained valuable experience in project management and technical support, which contributed to his development in the IT and ITES sectors. His role involved leading teams and managing client projects effectively.
Education and Expertise
Rajib Banerjee studied at Kendriya Vidyalaya, where he laid the foundation for his career in technology. He possesses expertise in managing open platform-based video management software, which is essential in his current role. His educational background and professional experience equip him with the necessary skills for workforce management and performance improvement in the enterprise technical support domain.
Industry Experience
With over 16 years of experience in the IT and ITES industry, Rajib Banerjee has developed a strong focus on enterprise technical support. His extensive background includes handling escalations and account management, which are vital for maintaining client relationships and ensuring service excellence. His experience spans various aspects of technical support, making him a knowledgeable resource in the field.