Ryan Lee
About Ryan Lee
Ryan Lee is a Service Desk Engineer at Milestone Systems, where he focuses on user solutions and task management. He has a diverse background in technical support, financial planning, and software development, complemented by various certifications and degrees.
Current Role at Milestone Systems
Ryan Lee serves as a Service Desk Engineer at Milestone Systems, a position he has held since 2022. He is based in Lake Oswego, Oregon, United States. In this role, he is responsible for providing technical support and user solutions, leveraging his experience in the technology sector. His commitment to maintaining industry knowledge is evident through his continuous learning and professional development efforts.
Previous Experience in Technical Support
Before joining Milestone Systems, Ryan Lee accumulated diverse experience in technical support roles. He worked at Tripwire as a Technical Telephone Administrator from 2021 to 2022. Prior to that, he was a Technical Support Specialist at Insight Global for two months in 2018. His earlier role included working at BBSI as Application and Technical Support for three months in 2019. These positions contributed to his skills in providing user solutions and managing multiple tasks.
Educational Background and Certifications
Ryan Lee has a solid educational foundation in technology and philosophy. He studied at The University of Texas at El Paso, earning a Bachelor of Arts in Philosophy. He further enhanced his technical skills through various coding and cybersecurity programs. He completed the Full Stack Software Development course at Alchemy Code Lab in 2018 and achieved the NexGenT Cybersecurity Professional certification from NexGenT in 2021. Additionally, he completed the Complete Software Engineering Path at Nucamp Coding Bootcamp in 2022.
Experience in Financial Services
Ryan Lee has experience in the financial services sector, having worked as a Licensed Financial Planner at Ameriprise Financial Services, Inc. from 2005 to 2007. This role was based in the Austin, Texas Area and provided him with insights into client management and financial planning, complementing his technical skills with a background in customer service.
Focus on Professional Development
Ryan Lee is dedicated to continuous professional growth in the fields of cybersecurity and software development. He actively seeks opportunities to enhance his knowledge and skills, ensuring he remains current with industry trends and technologies. His commitment to learning supports his ability to provide effective user solutions and manage competing deadlines in his professional roles.