Ufuk Yamankilicoglu
About Ufuk Yamankilicoglu
Ufuk Yamankilicoglu is a Service and Support Engineer at Milestone Systems, with a background in technical support and editorial roles. He holds a Master of Science in Management Information Systems and is enhancing his networking skills through a CCNA course.
Current Role at Milestone Systems
Ufuk Yamankilicoglu currently serves as a Service and Support Engineer at Milestone Systems, a position he has held since 2021 in Sofia, Bulgaria. In this role, he is responsible for providing technical support and assistance to customers, ensuring they can effectively utilize Milestone's software applications. His work involves conducting training courses in German, Turkish, and English, which enhances user understanding and application of the software.
Previous Experience at Milestone Systems
Prior to his current role, Yamankilicoglu worked at Milestone Systems as a Technical Support Professional from 2018 to 2021 for three years in Sofia. During this time, he developed skills in customer support and technical troubleshooting, contributing to the overall customer experience. His experience in this role laid the foundation for his current responsibilities.
Background in Publishing
Yamankilicoglu has a significant background in publishing, having worked as Editor-in-Chief for CHIP Turkey at Vogel Burda Publishing Company from 2001 to 2007 in Istanbul, Turkey. He later continued in this role at Doğan Burda from 2007 to 2016, accumulating a total of nine years of experience in editorial leadership. His responsibilities included overseeing content creation and managing editorial teams.
Educational Qualifications
Yamankilicoglu holds a Master of Science (M.Sc.) in Management Information Systems from Marmara Üniversitesi, which he completed from 2002 to 2004. He also earned a Bachelor of Science (B.Sc.) in the same field from the same university, studying from 1994 to 2001. His educational background provides a strong foundation for his technical and managerial skills in the IT and support sectors.
Technical Skills and Certifications
Yamankilicoglu is in the process of completing a CCNA course, which will enhance his networking skills. He has extensive experience in translating technical content from English and German to Turkish, showcasing his multilingual capabilities. Additionally, he has expertise in presenting webinars and creating knowledge base articles, which support technical assistance and customer education.