Andrea Farrell
About Andrea Farrell
Andrea Farrell serves as the Director of Customer Experience at Milliken & Company, bringing over 20 years of expertise in program and portfolio management, customer experience enhancement, and change management.
Current Role at Milliken & Company
Andrea Farrell serves as the Director of Customer Experience at Milliken & Company. She has held this position since 2021. In her role, she focuses on enhancing customer interactions and satisfaction, leveraging her extensive experience in customer experience management.
Previous Experience at TIAA
Andrea Farrell worked at TIAA in various capacities. She served as Project Manager III from 2015 to 2018, where she managed significant projects. Following that, she held the position of Director, Business Manager from 2018 to 2020, overseeing business operations and strategic initiatives.
Background in Program Management at Wachovia Corp
At Wachovia Corp, Andrea Farrell held multiple roles. She was an Associate Program Manager from 2003 to 2004, a Program Manager from 2004 to 2006, and a Voice of Client Senior Consultant from 2006 to 2009. Her work involved program management and client engagement strategies.
Education and Expertise
Andrea Farrell earned a Bachelor of Arts (B.A.) from Virginia Polytechnic Institute and State University. She possesses over 20 years of experience in transformational initiatives, specializing in change management, organizational capacity planning, and leveraging data to enhance customer experience.
Experience in Financial Services
Andrea has a diverse background in the financial services sector. She worked at SunTrust as Client Experience and Loyalty from 2009 to 2015 and held the position of Director, BaaS Program Management & Optimization at Sterling National Bank for seven months in 2021. Her roles have involved P&L oversight and reporting on key performance indicators.