Cole Hicks
About Cole Hicks
Cole Hicks is a Modern Workplace Solution Specialist at Milliken & Company, where he has worked since 2019, specializing in SharePoint migrations and builds. He has a background in customer service and technical support, with experience in Office 365 and SharePoint administration.
Work at Milliken & Company
Cole Hicks has served as a Modern Workplace Solution Specialist at Milliken & Company since 2019. In this role, he has contributed to the company's initiatives in enhancing workplace efficiency through modern technology solutions. His responsibilities include managing SharePoint migrations and builds, which highlight his proficiency in this area. Milliken & Company, based in Spartanburg, SC, focuses on innovation and sustainability in various industries, and Hicks plays a key role in supporting these objectives through his expertise.
Education and Expertise
Cole Hicks has pursued education through Microsoft Virtual Academy, where he achieved certifications in Networking and SharePoint. This educational background has equipped him with the necessary skills to excel in his current role and previous positions. His knowledge extends to Office 365 pricing, implementation, governance, and administration, further establishing his expertise in modern workplace solutions.
Background in Customer Service and Retail
Before his current position, Cole Hicks gained experience in customer service and retail. He worked as a Produce Associate at BI-LO from 2014 to 2015 and as a Customer Service Representative at Southeastern Grocers from 2015 to 2016. These roles provided him with foundational skills in customer interaction and service management, which are beneficial in his current technical role.
Experience as a SharePoint Analyst
Prior to joining Milliken & Company, Cole Hicks worked as a SharePoint Analyst at IncWorx Consulting from 2016 to 2019. In this position, he was responsible for daily monitoring and resolving support tickets related to SharePoint environments, SQL, and Windows servers. This experience solidified his technical skills and understanding of SharePoint, preparing him for his current responsibilities.