Dushyant Kapoor
About Dushyant Kapoor
Dushyant Kapoor is the Director of Customer Experience at Milliken & Company, with a background in engineering and business. He previously held various leadership roles at Honeywell, focusing on customer experience and operations across multiple countries.
Current Role at Milliken & Company
Dushyant Kapoor serves as the Director of Customer Experience at Milliken & Company, a position he has held since 2023. He is based in Charlotte, North Carolina, where he focuses on enhancing customer experience through strategic initiatives. His role involves leveraging technology to drive business transformation and improve customer satisfaction.
Previous Experience at Honeywell
Before joining Milliken & Company, Dushyant Kapoor worked at Honeywell for over a decade in various leadership roles. He served as the Director of Customer Experience (Global) from 2021 to 2023 in Charlotte, North Carolina. Prior to this, he held positions such as Senior Operations Manager - Customer and Product Support in Nanjing, China, and Head of Services & Technical Support in Gurgaon, India. His tenure at Honeywell included significant contributions to customer support and operational management.
Educational Background
Dushyant Kapoor holds an Executive Post Graduate Diploma in International Business from the Indian Institute of Foreign Trade. He also earned a Bachelor of Engineering (BE) in Electronics Engineering from Madhav Institute of Technology and Science in Gwalior. His educational qualifications provide a strong foundation for his career in customer experience and operational management.
Professional Skills and Certifications
Dushyant Kapoor is a certified Six Sigma Green Belt practitioner, indicating his expertise in process improvement and operational excellence. He possesses skills in cross-functional collaboration and strategic initiatives, ensuring alignment across various business units. His ability to analyze data and trends allows him to identify customer needs, informing strategic decision-making.
Leadership and Team Management
Dushyant Kapoor emphasizes team leadership, coaching, and mentoring in his professional approach. He focuses on driving performance management and operational success within his teams. His experience includes establishing Shared Services Centers of Excellence and managing global contact center operations, showcasing his capability in leading diverse teams and initiatives.