Shashwat Mukherjee
About Shashwat Mukherjee
Shashwat Mukherjee serves as the Senior Customer Service and Logistic In Charge for South East Asia at Milliken & Company, where he has worked since 2019. He has a background in project management and logistics, having previously held positions at Schenck Process India Ltd and S. K Samanta & Co. (P) Ltd, and he applies Six Sigma principles to improve operational efficiency.
Current Role at Milliken & Company
Shashwat Mukherjee serves as the Senior Customer Service and Logistic In Charge for South East Asia at Milliken & Company. He has held this position since 2019 in the Bengaluru Area, India. In this role, he is responsible for managing the complete order management cycle using SAP, which includes new customer creation and price updates. He ensures on-time shipment and delivery by organizing and tracking customer shipments from pickup through delivery. Additionally, he monitors import order arrivals and coordinates duty payments to avoid detention and demurrage costs.
Previous Experience at Schenck Process India Ltd
Before joining Milliken & Company, Shashwat Mukherjee worked at Schenck Process India Ltd for a total of seven years. He began as a Project Engineer from 2010 to 2012, followed by a role as Assistant Manager- Projects from 2013 to 2018. During his tenure, he implemented Six Sigma principles to enhance process efficiency in logistics and customer service operations. His experience at Schenck Process involved managing various projects and improving operational workflows.
Educational Background
Shashwat Mukherjee completed his Bachelor of Engineering (BE) in Electrical, Electronics and Communications Engineering at the University of Rajasthan from 2005 to 2009. Prior to that, he attended DAV Jawahar Vidya Mandir from 1994 to 2005, where he completed his schooling. His educational background provides a strong foundation for his career in logistics and customer service.
Skills in Logistics and Customer Service
In his current and previous roles, Shashwat Mukherjee has developed a range of skills in logistics and customer service. He validates invoices from transporters and freight forwarders to ensure accurate billing. He collaborates with colleagues in Europe and the US to ensure error-free import documentation, minimizing correction charges. Additionally, he resolves pre-shipment and post-shipment issues to meet customer requirements effectively and liaises with customers to provide updates on purchase order and shipment statuses.