Elizabeth Halpin
About Elizabeth Halpin
Elizabeth Halpin is a Call Center Quality Analyst at Milliman in Dallas, Texas, where she has worked since 2018. She specializes in auditing call center interactions related to 401(k) and pension plans and develops training materials for representatives.
Work at Milliman
Elizabeth Halpin has been employed at Milliman since 2018 as a Call Center Quality Analyst in Dallas, Texas. In her role, she specializes in auditing call center interactions, particularly those related to 401(k) and pension plans. She develops training and policy materials for call center representatives, ensuring that they are well-equipped to handle inquiries. Additionally, she provides coaching recommendations to supervisors to improve overall call center performance. Prior to her current position, she worked as a Benefits Service Center Representative at Milliman from 2016 to 2018.
Education and Expertise
Elizabeth Halpin earned a Bachelor of Justice and Law from American University, where she studied Criminal Justice and Corrections from 2010 to 2014. Her educational background provides her with a solid foundation in legal principles, which she applies in her current role at Milliman. She also received training on ERISA guidelines, which she utilizes to assist in training call center representatives.
Background
Elizabeth Halpin completed her high school education at Montgomery High School from 2006 to 2010. After high school, she gained experience as a Programs Intern at the Congressional Coalition on Adoption Institute in 2012. Following her internship, she worked at Garson Law LLC as an Administrative Assistant/Receptionist for 10 months from 2014 to 2015 in Bethesda, Maryland, before joining Milliman.
Professional Experience
Before her current role as Call Center Quality Analyst, Elizabeth Halpin worked at Milliman as a Benefits Service Center Representative from 2016 to 2018. In this position, she gained valuable experience in the benefits sector, which contributed to her expertise in auditing and training within the call center environment. Her previous roles also include administrative support at Garson Law LLC and an internship at the Congressional Coalition on Adoption Institute.