Joyce Vasilopoulos
About Joyce Vasilopoulos
Joyce Vasilopoulos is a Benefits Analyst with over 11 years of experience at Milliman and a background in customer service at Spencer Savings Bank. She is bilingual in English and Greek, holds degrees in Business Administration, and possesses strong analytical and communication skills.
Work at Milliman
Joyce Vasilopoulos has been employed at Milliman as a Benefits Analyst since 2013. In this role, she has developed extensive expertise in processing retiree payment setups. Her work occurs within a high-volume, fast-paced client service environment, where she effectively manages complex benefit processes. Joyce's responsibilities include ensuring compliance with benefit plans, laws, and regulations, contributing to the overall efficiency of the benefits administration.
Previous Experience at Spencer Savings Bank
Before joining Milliman, Joyce Vasilopoulos worked at Spencer Savings Bank as a Customer Service Representative from 2007 to 2013. During her six years in this role, she was based in Elmwood Park, New Jersey. Her experience in customer service laid a strong foundation for her current work in benefits analysis, where she continues to utilize her skills in client relations and problem-solving.
Education and Expertise
Joyce Vasilopoulos studied Business Administration at Bergen Community College, where she earned an Associate of Science (A.S.) degree. She furthered her education at Montclair State University, obtaining a Bachelor of Science (B.S.) degree in Business Administration with a focus on Finance. This educational background supports her expertise in benefits analysis and her understanding of financial principles related to benefit plans.
Bilingual Communication Skills
Joyce Vasilopoulos is bilingual in English and Greek, which enhances her ability to communicate effectively with a diverse client base. This skill is particularly valuable in her role as a Benefits Analyst, where clear communication is essential for addressing client needs and understanding complex issues related to benefits administration.
Technical Skills and Proficiencies
Joyce possesses strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, Access, and Outlook. Her proficiency in these tools aids her in producing thorough and accurate defined benefits processes. This technical expertise supports her ability to analyze data and create reports that are essential for effective benefits management.