Kathy Kalstrup
About Kathy Kalstrup
Kathy Kalstrup serves as the Chief Operating Officer at Milliman, where she has been instrumental in advancing the company's DEI strategy and achieving NetZero goals. With extensive experience in leadership roles at Aon and Mercer, she has a strong background in operations and consulting within the actuarial field.
Current Role at Milliman
Kathy Kalstrup serves as the Chief Operating Officer at Milliman, a global consulting firm based in Seattle, Washington. She has held this position since 2020, leading the business services team within a firm that generates $1.5 billion in revenue and employs approximately 4,500 individuals worldwide. In her role, she focuses on enhancing enterprise-wide operating capabilities and has played a significant part in advancing Milliman's diversity, equity, and inclusion (DEI) strategy, as well as building a path to NetZero.
Previous Experience at Aon
Prior to her current role, Kathy Kalstrup worked at Aon in various capacities. From 2017 to 2020, she served as Chief Operating Officer for Transition Services. Additionally, she held the position of Executive Vice President for Point Solutions and Recruitment Process Outsourcing Businesses from 2012 to 2016. Kalstrup also worked as Senior Vice President for Global Operations and Delivery at Aon Hewitt from 2010 to 2012. Her extensive experience at Aon has contributed to her leadership skills and operational expertise.
Career at Mercer and Hewitt Associates
Kathy Kalstrup began her career as an Actuarial Consultant at Mercer, where she worked from 1986 to 1992. She later joined Hewitt Associates, where she held multiple roles over a span of 16 years. Her positions included Operations, Implementation and Customer Service Manager, Benefits Delivery Manager, and Business Group Manager. This diverse background in consulting and management has equipped her with a strong foundation in operational leadership.
Educational Background
Kathy Kalstrup earned a Bachelor of Science degree in Actuarial Science from the University of Illinois Urbana-Champaign. She is also pursuing further education at the University of Chicago Booth School of Business, where she is enrolled in the Pinnacle Executive Program since 2016. Her educational background supports her expertise in the actuarial field and enhances her leadership capabilities.
Leadership During the Pandemic
During the COVID-19 pandemic, Kathy Kalstrup played a crucial role in responding to the challenges faced by Milliman. Her leadership helped strengthen the company's position as both a partner and an employer during a time of uncertainty. This response demonstrated her ability to navigate complex situations and maintain operational stability.