Michelle Downs
About Michelle Downs
Michelle Downs is a Knowledge Management Content Specialist and Analyst with over 14 years of experience in content management and web production. She holds a Bachelor of Science in Information Technology with a specialization in Multimedia and Design from Capella University and has worked for various companies, including AT&T and AMD, while currently employed at Milliman in Seattle, Washington.
Work at Milliman
Michelle Downs has been employed at Milliman as a Knowledge Management Content Specialist/Analyst since 2019. In this role, she focuses on managing and organizing knowledge resources to enhance content accessibility and usability. Her responsibilities include creating and maintaining documentation for complex web processes, ensuring that information is intelligible and useful for users.
Education and Expertise
Michelle Downs holds a Bachelor of Science in Information Technology with a specialization in Multimedia and Design from Capella University, which she completed from 2003 to 2006. She also earned an Associate in Arts degree and a Certificate in Multimedia Design from Green River Community College between 1998 and 2002. Her expertise includes digital asset management systems, content management, and web content migration, with a strong proficiency in tools like Photoshop.
Background
Before joining Milliman, Michelle held various positions in the technology and content management sectors. She worked as a Web Producer/Web Catalog Analyst at AT&T/YOH from 2013 to 2016, and as a Web Content Manager at AMD/Volt for a brief period in 2012. Her career also includes roles at AMD as a Web Services Specialist and Support and Training Manager from 2007 to 2011.
Achievements
With over 14 years of experience, Michelle Downs is recognized for her contributions in knowledge management and web content. She has trained and supported team members on both national and international levels regarding various content systems. Additionally, she is skilled in improving operational efficiency through the development and modification of procedures to address complex issues.
Personal Interests
In her personal time, Michelle maintains a garden blog where she documents her gardening experiences, featuring original images and content. She is also working towards becoming a Master Gardener, reflecting her commitment to horticulture and community engagement.