Sahil Rana
About Sahil Rana
Sahil Rana serves as the Medinsight IT Support Manager at Milliman in Gurugram, India, where he has worked since 2021. With a background in network and system administration, he has extensive experience in IT support and database management.
Work at Milliman
Sahil Rana has been employed at Milliman since 2021, currently serving as the Medinsight IT Support Manager in Gurugram, Haryana, India. His role involves overseeing IT support operations and ensuring system reliability. Prior to this position, he worked as a Team Lead - Systems Support for three years, from 2018 to 2021, and as a Systems Support Specialist for 11 months, from 2017 to 2018. In his current role, he manages various IT tools and processes, including the ManageEngine ServiceDesk Plus ticketing tool and the desktop Central Patch management tool.
Previous Employment Experience
Before joining Milliman, Sahil Rana held several positions in IT support and network administration. He worked at Software Business Solutions Consulting (SBSC) as a Network Administrator from 2013 to 2015. Following that, he served as a System Administrator at Essex Lake Group from 2015 to 2017. His earlier experience includes a role as a Sr. Network Engineer at Times IT Services Pvt. Ltd. from 2012 to 2013.
Education and Expertise
Sahil Rana completed his Bachelor of Technology (B.Tech.) in Computer Science from I.E.T. Bhaddal, affiliated with Punjab Technical University, from 2004 to 2008. He also attended D.A.V. Public School Hamirpur (H.P.), where he studied Science and completed his 12th grade from 1998 to 2004. His educational background supports his expertise in IT support and systems management.
Technical Skills and Responsibilities
In his current role, Sahil oversees several critical IT functions. He performs database administration for MSSQL servers, ensuring data integrity and availability. He utilizes the Nagios Monitoring tool for proactive system monitoring and employs the Qualys vulnerability tool for generating reports on PowerBI. Additionally, he works with Azure Blob for archiving files, enhancing data storage efficiency. He also conducts internal and external audits to ensure compliance with industry standards.
IT Support and Management
Sahil Rana is responsible for setting goals and KPIs for his team, driving performance and accountability within the IT support department. He provides 24/5 and weekend on-call support, ensuring continuous IT service availability for users and clients. His role includes managing the ManageEngine ServiceDesk Plus ticketing tool to streamline IT support processes and overseeing the desktop Central Patch management tool to keep systems updated with the latest security patches.