Kumbirai K R.
About Kumbirai K R.
Kumbirai K R. is a Customer Success Manager with a strong background in technology and customer service, having worked at notable companies such as Apple and Avontus Software. He possesses extensive knowledge of technology's role in business and is skilled in delivering exceptional customer experiences.
Work at Mimeo
Kumbirai K R. has been employed at Mimeo as a Customer Success Manager since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from Mimeo's services. His responsibilities include managing customer relationships, addressing inquiries, and facilitating the adoption of Mimeo's technology solutions. His experience in customer success is supported by his previous roles in technical support and customer service.
Previous Experience at Apple
Kumbirai K R. has extensive experience working at Apple, where he held multiple positions over several years. He served as a Technical Specialist from 2014 to 2018, providing technical support and assistance to customers in Cambridge, United Kingdom. Prior to that, he worked as a Business Champion/Specialist from 2012 to 2013 and as a Specialist from 2011 to 2012. His roles involved engaging with customers to enhance their experience with Apple products and services.
Experience at Avontus Software
From 2019 to 2022, Kumbirai K R. worked at Avontus Software as a Software Support Technician. In this position, he provided technical support and troubleshooting for software solutions, assisting clients in effectively utilizing the products. His role required a strong understanding of software applications and the ability to communicate technical information clearly to users.
Education and Expertise
Kumbirai K R. studied at Buckinghamshire New University, where he earned a Bachelor of Arts (B.A.) degree in Audio and Music Production from 2007 to 2010. His educational background complements his professional experience, particularly in technology and customer service. He possesses a strong interest in technology, especially Apple products, and has developed extensive knowledge of how businesses can leverage technology to add value.
Background in Customer Service
Kumbirai K R. has a diverse background in customer service roles, including his position as a Hotel Receptionist at The Belfry Hotel & Resort from 2010 to 2011. This early experience helped him develop strong interpersonal skills and a focus on delivering excellent customer experiences. Additionally, he worked as a Software Support Specialist at Eclipse Veterinary Software Ltd from 2018 to 2019, further enhancing his technical support capabilities.