Leo Varughese
About Leo Varughese
Leo Varughese is a Product Manager specializing in commercialization, currently working at Mimeo since 2018. He has extensive experience in product management and system integration, having previously held roles at Redknee and peel-works.
Work at Mimeo
Leo Varughese has been working at Mimeo as a Product Manager - Commercialization since 2018. In this role, he has focused on enabling and streamlining communication processes regarding product releases and features for Sales Engineers. He has also contributed to improving customer conversation ratings by 12% while managing the support team for Mimeo Photos during peak season, despite a significant increase in conversation volume.
Previous Experience at Redknee
Prior to his current position, Leo Varughese worked at Redknee for several years in various roles. He served as a Product Manager - Interconnect Billing from 2012 to 2018, and as a Senior SIT Specialist from 2011 to 2012. His responsibilities included system integration and testing, as well as solution design architecture for interconnect billing. He also worked in system integration and testing from 2005 to 2011, contributing to the development of effective communication strategies and user experience enhancements.
Education and Expertise
Leo Varughese studied at the L&T Institute of Technology, where he earned a Diploma in Computer Engineering from 1998 to 2002. He furthered his education at SVPM College of Engineering, obtaining a Bachelor of Engineering in Information Technology from 2002 to 2005. He completed his early education at Montfort School Complex, achieving STD X from 1993 to 1998. His educational background supports his expertise in product management and technology.
Communication and Training Initiatives
In his roles, Leo Varughese has developed and measured effective communication strategies with users through Intercom Articles and Messages. He has also helped product teams understand the business and user impacts of their work through targeted training initiatives. His focus on communication has been instrumental in enhancing user experience and operational efficiency.