Michelle Schroeder
About Michelle Schroeder
Michelle Schroeder is a Senior Customer Success Manager with expertise in media and economic psychology, focusing on global customer success initiatives for print and digital solutions. She has over five years of experience in customer success management, having previously worked at Mimeo and Hiral GmbH.
Current Role as Senior Customer Success Manager
Michelle Schroeder currently serves as a Senior Customer Success Manager at Mimeo, a position she has held since 2022. In this role, she manages global customer success initiatives that encompass both print and digital solutions. Her responsibilities include enhancing client satisfaction and retention through strategic service improvements. Based in Berlin, Deutschland, she leverages her extensive experience in customer success management to drive positive outcomes for the organization.
Previous Experience at Mimeo
Prior to her current role, Michelle Schroeder worked at Mimeo as a Customer Success Manager from 2019 to 2022. During her three years in this position, she focused on customer success initiatives in Deutschland. Her work involved understanding customer needs and implementing strategies to improve service delivery, contributing to overall client satisfaction.
Experience at Hiral GmbH
Michelle Schroeder's professional background includes a role at Hiral GmbH, where she worked as an Account Manager from 2018 to 2019 for ten months. In this position, she was responsible for managing client accounts and ensuring their needs were met. Additionally, she served as a Recruiter at Hiral GmbH from 2016 to 2018 for two years, where she focused on talent acquisition and recruitment strategies.
Education and Expertise in Media and Economic Psychology
Michelle Schroeder holds a Bachelor of Arts (B.A.) degree in Medien und Wirtschaftspsychologie from HMKW, which she completed from 2014 to 2019. Her educational background provides her with a strong understanding of customer behavior, which supports her role in customer success management. This expertise enables her to develop effective service strategies that enhance client experiences.
Customer Success Management Experience
With over five years of experience in customer success management, Michelle Schroeder has focused on enhancing client satisfaction and retention throughout her career. Her roles have equipped her with the skills necessary to understand customer needs and improve service delivery, making her a valuable asset in her current position.