Steven Wilder
About Steven Wilder
Steven Wilder is a Customer Service Manager at Mimeo, where he has worked since 2019. He has a background in organizational communication and experience in managing customer service operations across the US, UK, and Germany.
Current Role at Mimeo
Steven Wilder serves as the Customer Service Manager (Photo) for Mimeo, overseeing operations in the US, UK, and Germany. He has held this position since 2019, contributing to the company's customer service strategies and processes. His role involves managing customer inquiries and ensuring service excellence across multiple international markets.
Previous Experience at Memphis Area Transit Authority
Prior to his current position, Steven Wilder worked at the Memphis Area Transit Authority as a Customer Service Leader for seven months in 2019. In this role, he focused on enhancing customer interactions and improving service delivery within the Greater Memphis Area.
Experience at Accredo - An Express Scripts Company
Steven Wilder was employed at Accredo - An Express Scripts Company as a Call Center Operations Manager for four years, from 2015 to 2019. His responsibilities included managing call center operations and implementing service excellence initiatives to enhance customer satisfaction.
Educational Background
Steven Wilder completed his education at Tennessee State University, where he earned a Bachelor of Science degree in Organizational Communication. He also attended Hamilton High School from 1987 to 1989, where he completed his secondary education.
Skills and Methodologies
Steven Wilder possesses strong skills in arts and design, which complement his professional capabilities in customer service management. He has implemented Lean Six Sigma methodologies to enhance customer service processes, demonstrating his commitment to operational efficiency and quality improvement.