Anita Dibble

Anita Dibble

Call Handler: Emotional Support Helpline @ Mind

About Anita Dibble

Anita Dibble serves as a Call Handler for the Emotional Support Helpline at Mind and has coordinated Independent Custody Visitors for Avon & Somerset Police & Crime Commissioner since 2014. With a diverse background in customer support and volunteer coordination, she has contributed significantly to emotional support services and police compliance in Somerset.

Current Role at Avon & Somerset Police & Crime Commissioner

Anita Dibble has served as the Coordinator for Independent Custody Visitors (ICV) at Avon & Somerset Police & Crime Commissioner since 2014. In this role, she organizes and conducts unannounced custody visits to ensure compliance with PACE Code C. She has been involved in the recruitment process for Independent Custody Visitors, attending interviews and evaluating candidates. Additionally, she creates and manages quarterly visiting rotas and provides training and mentorship to new recruits and deputies.

Experience in Emotional Support Work

Anita has worked as a Call Handler for Mind's Emotional Support Helpline since 2019. In this capacity, she engages in emotional support work, providing empathy and empowerment to clients. Her role involves actively listening to individuals in need and offering guidance during challenging times. She also writes blogs and participates in radio shows to promote and recruit Independent Custody Visitors during Volunteers Week.

Previous Employment History

Anita has a diverse work history that includes positions at Honeywell Aerospace as a Help Desk Analyst, NHS South Western Deanery as an Information Analyst, and North Somerset Council as Student Finance. She also worked as a Total Customer Support Service Administrator at Comet and as a Business Development Assistant at Weston College. Her varied roles have contributed to her extensive experience in customer support and administrative functions.

Educational Background

Anita's educational journey includes studying at the University of the West of England, where she achieved a 2:1 Degree and a Postgraduate CPE Law qualification, along with a BA (Hons) in Business Studies. She also attended Richard Huish College, earning an AAT Level 2 Certificate in Bookkeeping. Additionally, she completed GCSEs in Maths and Biology at Bridgwater & Taunton College and achieved an English Language GCSE at Somerset Skills and Learning.

Professional Development and Training

Throughout her career, Anita has participated in various professional development opportunities, including ad hoc conferences and police training events such as the ICVA and Citizens Academy. She has also studied Supervisory Management, Microsoft Information Technology, and Counselling Skills, earning a Diploma from Weston College. Her commitment to continuous learning supports her roles in emotional support and independent custody visiting.

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