Dorothy Dendely
About Dorothy Dendely
Dorothy Dendely is a Senior Data & CRM Operations Manager at Mind, where she has worked since 2019. She leads a team of database specialists and is responsible for data management, security, and CRM system integrations.
Current Role at Mind
Dorothy Dendely serves as the Senior Data & CRM Operations Manager at Mind, a position she has held since 2019. In this role, she leads a team of eight database specialists focused on maintaining data quality, system configuration, and overall functionality. She is responsible for developing and implementing policies and procedures related to data management and security. Additionally, she works closely with the Quality & Compliance Team to ensure that data governance principles are effectively applied within the CRM system.
Previous Experience in Data Management
Prior to her current role, Dorothy Dendely accumulated extensive experience in data management across various organizations. She worked at Christian Aid as Supporter Database Manager from 2017 to 2019, and at Girls' Day School Trust as Database Manager from 2011 to 2017. Her earlier roles include serving as Training and Database Manager at Sue Ryder from 2002 to 2007 and as CRM System Manager at London Metropolitan University from 2008 to 2011. Each position contributed to her expertise in database operations and management.
Education and Qualifications
Dorothy Dendely studied at the University of Cambridge (Local Examinations Syndicate, London), where she achieved Proficiency in English in 1996. This educational background provided her with a strong foundation in communication and analytical skills, which are essential in her current role in data operations and management.
Career Development and Skills
Throughout her career, Dorothy Dendely has developed a robust skill set in data management, CRM operations, and team leadership. At Mind, she plays a key role in aligning the CRM strategy with the IT digital strategy and the organization's long-term vision. She also manages the integration of the CRM system with both the website and finance systems, showcasing her ability to handle complex data systems and enhance operational efficiency.
Early Career at Barnardo's
Dorothy Dendely began her career as an Event Administrator at Barnardo's in 2001, where she worked for eight months in Barkingside. This initial experience in a nonprofit organization laid the groundwork for her future roles in data management and operations within the charity sector.