Helena Hopkins
About Helena Hopkins
Helena Hopkins serves as the Recovery Programme Lead at Mind in Norwich, where she has worked since 2019. With a diverse background in support roles and customer service, she has accumulated significant experience in the mental health sector and related fields.
Current Role at Mind
Helena Hopkins serves as the Recovery Programme Lead at Mind, a prominent mental health charity in the United Kingdom. She has held this position since 2019, contributing to the organization's mission of providing support and resources for individuals experiencing mental health challenges. In her role, she focuses on developing and implementing recovery programs that promote well-being and resilience among service users.
Previous Experience in Support Roles
Prior to her current role, Helena Hopkins has accumulated extensive experience in support and customer service roles. She has worked as a Support Worker since 2015, providing assistance to individuals in need. Her previous positions include Front of House Assistant from 2016 to 2017 and Customer Contact Adviser at Norwich City Council from 2014 to 2015, where she engaged with the public to address inquiries and provide support.
Career Background
Helena Hopkins has a diverse career background that spans various roles in customer service and management. She worked as an Assistant Manager at Beaconsfield Footwear Ltd for one year and as a Customer Retirement Representative from 2011 to 2014. Additionally, she has experience as a Learn and Knowledge Trainer for six months in 2014 and as a Sales and Retention Expert from 2009 to 2010.
Educational Qualifications
Helena Hopkins studied at the University of East Anglia, where she pursued a degree in Sociology. She completed her studies in 2018, achieving a qualification in Psychology with Sociology. This educational background has likely informed her approach to her work in mental health and recovery programs.